Service Standards

Our aim is to provide the highest standard of service to all of our clients. We are constantly reviewing our practices and procedures to ensure that we meet the needs of our clients.

We recognise the importance of deadlines. If you wish to contact the clerks or a barrister at night or at weekends, please ring the Chambers' switchboard for contact numbers.

We have a computerised system for monitoring the progress of all paperwork. If delays are unavoidable, we make a practice of making contact with instructing solicitors, and, if necessary, finding alternative counsel able to provide the service required.

If, for any reason, you are not satisfied with the service you receive, please contact the Chambers' Manager who will investigate the matter using Chambers' procedures. We are always willing to explain our procedure for resolving concerns and ensuring that our processes are modified so that the situation does not reoccur.

Feedback

We welcome and encourage feedback from solicitors and lay clients. Complaints are taken very seriously and will always be given priority.

Equality and Diversity

2tg is committed to the Equality and Diversity Code for the Bar. 

2tg is committed to promoting a culture where the individual is fairly treated and respected, and diversity is appreciated.  We are committed to ensuring, both individually and collectively, that we do not practise or permit any form of discrimination, whether direct, indirect, or by way of victimisation, against any person, or any harassment of any person.